Last updated: November 10, 2025
American Chiropractic Billing (“ACB,” “we,” “us,” or “our”) operates the website acbilling.com (the “Site”). This Privacy Policy explains what we collect, how we use it, and the choices you have.
1) What we collect
- Information you provide: name, clinic/practice details, job title, phone number, email, and any message you send through forms, email, phone, or text.
- Technical data: IP address, device and browser type, pages viewed, and general usage information collected via cookies or similar tools.
- Business communications: emails, call logs/voicemails, and SMS/MMS messages you send to us.
- No PHI via the Site: Please do not submit Protected Health Information (PHI) through our Site, contact forms, or text messages. If you are an ACB client, PHI is handled under separate agreements and secure channels.
2) How we use information
- To respond to inquiries, provide quotes, and deliver our services.
- To operate, protect, and improve the Site, including analytics and troubleshooting.
- To comply with legal, regulatory, tax, and accounting obligations.
- We do not sell your personal information.
3) Text messaging (GoToConnect)
ACB does not conduct text marketing campaigns. If you text us or ask us to text you, we may send you transactional or service-related messages (for example, replying to your question or scheduling a call).
- Consent: By initiating a text conversation with ACB, you consent to receive SMS/MMS from us at the number you used.
- Opt-out: You can reply STOP at any time to stop receiving texts. You may also contact us using the information in Section 10.
- Help: Reply HELP for assistance.
- Rates: Message and data rates may apply. Message frequency varies based on your interaction with us.
- Carriers: Wireless carriers are not liable for delayed or undelivered messages.
- Age: Text messaging is intended for adults and authorized business contacts.
4) Cookies and analytics
We use cookies and similar technologies to run the Site and understand how it is used. You can adjust cookie settings in your browser. Blocking cookies may affect Site functionality. If we use analytics tools, they receive only the data needed to provide their service to us.
5) Legal bases and sharing
We process personal information to perform a contract or take steps at your request, for our legitimate business interests (such as Site security and improvement), to comply with law, and with your consent where required.
We share information with trusted service providers that help us run the Site, communications, and operations (e.g., hosting, email, telephony/SMS), subject to confidentiality and data-protection commitments. We may disclose information if required by law, to protect rights and safety, or in a business transfer.
6) Data retention
We retain information only as long as needed for the purposes described here, to provide services you request, and to meet legal and accounting requirements.
7) Security
We use reasonable technical and organizational safeguards to protect personal information. No method of transmission or storage is 100% secure.
We are committed to protecting your privacy and ensuring the security of your personal information. When you register for our services via SMS, we collect and use your mobile information solely for business operational needs, legal compliance, or safety purposes.
- Your mobile information will never be shared with third parties for marketing purposes.
- Data sharing is strictly limited to service provision, legal obligations, or safety requirements.
- Your data will not be transferred to external organizations.
- We maintain strict internal controls to prevent unauthorized access or sharing of your information.
We are transparent about our data practices and are dedicated to safeguarding your information at all times.
8) Children’s privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from them.
9) Your choices
- Access/Update/Delete: You can request access to, correction of, or deletion of your personal information, subject to legal limits.
- Do Not Track: Because there is no common industry standard, the Site does not respond to Do Not Track signals.
- Marketing: We do not send SMS marketing. If you receive any promotional email from us, you can unsubscribe using the link in that email.
10) Contact us
Questions or requests about this Privacy Policy or your information:
Email: [client@ACBilling.com]
Phone: [(888) 498-5848]
Address: [PO Box 872588 Vancouver WA 98687]
11) State and international disclosures
Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act (CCPA/CPRA) or the GDPR. These can include the right to know, access, correct, delete, and opt out of certain uses. To exercise these rights, contact us using the information above. We will verify requests as required by law. If we transfer information internationally, we use appropriate safeguards permitted by applicable law.
12) Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date shows when changes were made. Significant changes will be posted on this page.